Offline / Device Failed

[uncleash]

re: Arlo Pro / 4 devices (3 years + old) = 1 working / 1 offline (still, depite multiple reboots) / 1 device failed to connect (again) / 1 recharge (perpetual message?!) ...  help. 

- Getting multiple errors - I've done all the checklist (at least) TWICE! Restart, new cable, switch battery, reset, on/off ... would like to see Arlo Remedy soon - and, hopefully not by saying I have to buy 4 new ($50/ea.) batteries, pls. 

[StephenB]

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@uncleash wrote:

re: Arlo Pro / 4 devices (3 years + old) = 1 working / 1 offline (still, depite multiple reboots) / 1 device failed to connect (again) / 1 recharge (perpetual message?!) ...  help. 

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Did this happen all at once?  Or have the issues built up over time?

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@uncleash wrote:

- Getting multiple errors - I've done all the checklist (at least) 

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On the offline/fail to connect cameras - have you tried swapping them with the one that works, and see if the problem moves with the cameras [or not]?

If the camera is off-line while close to the base, try removing it from the account and re-adding it.

On the one that always need charging - when you swap batteries with the working camera, does the message persist? Or does the camera work properly until the battery drains (and then fails to charge)?

[uncleash]

4x cameras - only one battery works 
I have: 
 - updated firmware (can do/need only 2 of 4?) 
 - switched working battery to all 4 cameras - re-synched to base ... etc.
- power on/off 
- nada cannot charge other 3 batteries. flash of red/blue for a few secs., then - nada.

... i think it may be the (adapter) cord - at this point? ... comments? 

*need one please. 

[uncleash]

Now "wrong caple/adapter" comes up (among other warning) - and - there's nothing in STOCK, so I can't order the cable/adapter ... multiple "remove" devices" / "add devices" ?

Every battery + camera combo (1, maybe 2 working batteries  - both now at 25% and falling!) ... ooof. No online support.

Nada. #sool

out of stock: 

- Indoor Power Cable and Adapter for Pro, Pro 2 and Security Light (VMA4800)  ¡NEED!

- Rechargeable Battery for Pro and Pro 2 (VMA4400) 

HELP

[JessicaP]

Hey uncleash,

If you need to purchase a new power adapter, you can order one here: Arlo Indoor Power Adapter for Arlo Pro, Pro 2, Go and Arlo Security Light - White