Arlo Pro 6 Camera Support

[arobbins]

I had two case numbers and a lot of time invested in getting a camera to work.  Since June, I have purchased 6 cameras.  At the beginning of August, this one camera stopped working.  I reached out for help.  I also copied the case notes after first working with AI and then repeating the same troubleshooting with four people.  I spent a lot of time repeating the same tasks (e.g., attempt to start camera, reset to factory, check my router). 

By the last person I worked with, I realized I wasn't getting anywhere and that I wasn't going to be helped.  I want to tell you about this camera.  This was actually the first camera I attempted to activate when I received the cameras.  It did not work then.  I finally got it working when I finished setting up the other cameras.  So there was already an issue.  As of now, all the other cameras are working.  All cameras are directly connected to the internet (Starlink).

When working with support, I was told we would try a few ways to get the camera to work and, if needed, move to someone else.  Unfortunately, I always ended up going through the same troubleshooting routine.  I believe this to be a training issue.

I need more cameras, but my husband will not let me purchase any cameras because of this camera and the help I received. I really like this product.  I have been using Arlo cameras since the very beginning with Netgear (camera taking double A batteries) and have told people how good these cameras are especially these Pro 6!  I feel Arlo support needs to work on their troubleshooting and reviewing of previous notes so that the person receiving help does not feel it is a waste of time as they repeat the troubleshooting tasks again and again. 

 The camera I am still having problems with blinks but never connects to the Starlink.  Any suggestions of what I should try?

p.s.  they closed my case and I went to their “Qualtrics” survey.  When you get to the question asking “..If you got the help you needed”  YOU CAN’T RESPOND.  YOU CAN’T “CLICK” THE “NO”.  sigh.

[BrookeN]

Looking into the account it appears the VMB4000 is offline. Can you please reset the basestation and then add all the cameras back onto the account. And see if you are able to add the other Pro 6 after resetting the basestation.