Video has horizontal lines

[andrewhunter]

Brought 2 Pro 5 cameras 3 months ago. One just started showing horizontal lines. Does anybody have any pointers about how to remove them?

Thanks

[jguerdat]

Sounds like  a hardware issue. If you have a subscription for them, use Settings, Support (Center) to select the camera model. Scroll down to Contacts to talk to official support.

[JamesC]

andrewhunter,

You might try removing and reinserting the battery to the camera and test again to see if you still experience the same behavior. Also try testing the camera in a different location to see if you still experience the same results.

If neither of the options above work, I encourage you to reach out the support to further investigate the issue, as jguerdat mentions.

JamesC

[K1121j]

Same issue with ultra 2 4k Alfred’s fought to have it replaced and still the same issue 4 cameras and this is the only one with the issue in night mode did all their trouble shooting steps too.  Worked great for 5 weeks now this. The replacement one out of the box does the same thing. 

[jguerdat]

WHat have you tried? This tends to sound like a signal strength/quality issue to me.