Updated the app and now cannot see feed or live view-anyone else??

[ant]

I am not getting any recordings within the last hour in both original Arlo and Pro 2. Cameras did detect motions. Even live videos don't always work ("Connecting..."). Internet and wifi are fine. I tried rebooting a base station (Pro 2's) and that didn't fix it.

Thank you for reading and hopefully answering soon.

[ant]

My Arlo Pro 2 cameras, with strong connections, take a long time to start manual live videos and still no motion detected recordings showing up in my Library.

[ant]

Manual live video feeds should work now, but they are slow to start with my Pro 2. Automatic motion detected videos still do not show up in my Library list.

[MattFri]

When I try to watch live video in app (iPhone) it doesn't work. It just gets stuck on the loading circle. Doorbell camera is up to date. App is up to date. It works on the web browser. Im also not sure if it is recording events on my feed. Unless the button is pressed on the doorbell. 

[TacoTuesday]

It appears to be working now. Outage was about 3-4 hours. 

[JamesC]

I've received information that the development team has resolved some issues that should alleviate the symptoms being discussed here.

We should start seeing improvements within the next 15-30 minutes. I will keep you updated.

JamesC

[ant]

Thanks for the updates, JamesC. Will we still be getting our recent cloud video recordings from the outage? Or are those gone? 😞

[JamesC]

Unfortunately, any motion that was missed during this period can not be restored.

JamesC

[ant]

Darn. 😞 

[JamesC · Accepted solution]

This issue should now be resolved. Please let me know if you continue to experience any issues with live streams or recordings.

JamesC

[phasenjager]

I am getting recordings now, but Smart Notifications (such as People) are not working. I just get generic "Motion" notices and recordings.

[Bnorr91]

I’m not getting notifications for motion. And vehicles and people are not recognized as such, they are just recognized as “motion” and activity zones do not seem to be working.

[RFlo]

I've had this Arlo system at my Airbnb in another town for 5 years with almost no problems. In the last 24 hours I've noticed that on the device page when clicking the 'play' button in a window it shows the 'stop' button and says "connecting" with the rotating circular arrow icon but then goes right back to the 'play' button.

I restarted the hub multiple times, and can see the last feed video, but the app only connects to random cameras (I have 5) and then only occasionally.

The strange thing is, I can see all the camera live feeds in the Samsung SmartThings app (which is connected to the Arlo app). And it took me a while to figure out that the system had defaulted to home-armed and I had a heck of a time getting it changed to 'away-armed'. Is there some new screwed-up update that has broken our ability to monitor our cameras? Is this some upgrade scam to get everyone who has an older box to buy a new one? Because I'll go to a different company before I'll be extorted.

[KKS-Col]

I seem to be back and able to see live streaming at 4:55pm Mountain Time.

[SergeyJ]

I am on iOS and it seems still broken for me. Live feed connecting forever. And camera feeds just display error, and camera settings say "Label" and on second line "Label.

Update: Looks like I needed to log out of my account on the app and log back in. That fixed it for me.

[ant]

The issues were fixed according to JamesC's posts. Also, the online cloud recordings couldn't be recovered. See https://community.arlo.com/t5/Arlo-Pro-2/Is-Arlo-having-outages-right-now/td-p/2464196 for the details.

[TropicalStorm]

No Feed. No recordings still

[Pachuca82]

Same here no feeds or recording at all.

its been Down all day long