Snapshot instead of recording

[Newmanses97]

So yesterday afternoon and for no apparent reason as I haven’t changed anything in my settings my camera is only taking snapshots. If I go to live camera it records. I’ve tried deleting the app and reloading making sure my phone is updated and checked all the settings, turned the recording on and off armed and unarmed and other stuff but still it isn’t working. Can anyone help or are others experiencing the same. Pointless to have a camera if it is only going to show snapshots 

[jguerdat]

Is the battery low? Also, check the camera settings under Power Management for the low power setting.

[Newmanses97]

Hi there, battery is now at 72% and battery is set to best battery life and low power mode when it reaches 10% or less. Not sure why it’s started to do this as I haven’t changed anything in the app 

[jguerdat]

The other thing to check are the settings in your modes and rules to ensure that snapshots somehow haven't been chosen instead of recordings. Also, have you happened to set up cross-triggering where one camera causes a different one to record or take snapshots?

A brute force fix would be to remove, reset and reinstall the camera, rebuilding modes and rules afterwards.

[Newmanses97 · Accepted solution]

Thank you for your help. In the end just a simple restart was all that it needed 

[BrookeN]

Glad to hear that you got it working as expected. If you have any other questions, please reach back out.