Arlo|Smart Home Security|Wireless HD Security Cameras

Pro 5S 2k - Able to connect one camera but "cannot find" other 3.

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PleasePlease
Aspirant
Aspirant

I am so frustrated and annoyed.  I have had the Arlo essentials for years.  I recently purchased the 5S 2k's and have had nothing but problems connecting them.  I even purchased a new Modem and Router.

I have disconnected all of my old cameras and the home base and have tried adding devices.  After about 2 hours, I was finally able to add one camera.... but alas, 3 hours later, none of the other 3 can be detected.  Do the whole process, logging into wifi, getting blue blinking light, getting chime... and nothing!

I have tried taking the battery out and starting again... NOPE!

I have tried the resent (holding button down for 15 seconds until flashes orangeish and then blue again... NOPE!

I am hating Arlo and sorry I didn't buy Ring.  Although I may just return these and go the Ring route, unless someone can give me some constructive assistance.

THANKS

3 REPLIES 3
BrookeN
Arlo Moderator
Arlo Moderator

Can you provide which basestation that you have? 

PleasePlease
Aspirant
Aspirant

We disconnected the base station altogether, so we have added the 1 camera through Wifi, and have attempted the 3 others the same way.

BrookeN
Arlo Moderator
Arlo Moderator

I reached out to support regarding the cameras that will not onboard onto the account. Support will be reaching out to you as soon as possible.