Pro 5 garbled video

[rayjfoley]

My pro 5 cam has just started to experience garbled video, i have rebooted and still the same. I seen other users having the same problem. Has there been any update from support on this???...I am starting to think these cameras are rubbish. 

[StephenB]

This is usually caused by loss on the wifi connection between the camera and the Arlo cloud.

Try measuring your internet upload speed at the camera location.  You can use the ookla speedtest app on your phone (free) - disable mobile data during the test to make sure you are measuring wifi speed.  The Pro 5 needs at least 2 mbps upload speed, with little packet loss.

If you use a smarthub, then make sure the smarthub isn't too close to the router.  Ideally put the hub as far from the router as the supplied ethernet cable will reach.  If it is too close, the WiFi signal from the router can overload the smarthub circuitry.

If the wifi speed at the camera location is well above 2 mbps, then remove the battery for about 10 seconds, and then reinserting it - which will force the camera to fully reboot.  If that doesn't resolve it, try a hardware reset:

• remove the camera from your account
• open the housing and press the button inside until the camera LED flashes amber ( ~15 sec)
• add the camera back to your account.