Pro 5 camera connection issues

[Paulvmp25]

Since update 3-4 weeks ago have been unable to connect 3 pro 5 cameras b4 update all perfect , have tried many times to connect using Arlo guides have now escalated issue and still not resolved , has anyone had similar issue? App also seems unresponsive have reinstalled app and cameras still nothing 

[jguerdat]

Have you tried the remove/reset/reinstall process on one camera yet to see if that helps?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

[Slypeach]

I found the same problem. It all started with not being able to replay feeds. I reset camera per tech support now it wont reconnect. Ive set my network to 2.4 , turned off guest network, turned off mobile data and Bluetooth on my galaxy phone. Ive tried moving around. Im at wits end. 

[ShayneS]

@Slypeach 

Thanks for reaching out. It appears you’re already in contact with our support team, and the symptom is currently being escalated. Please continue working with your assigned agent for further assistance