Pro 5 2k won't record to events

[Olivier_b]

Hello,

Both of my Arlo Pro 5 cameras are showing the same recurring issue, which started immediately after the last firmware update:

• Before the update, both cameras worked perfectly even on continuous power.

• After the firmware update (current version: 1.060.35.0_26_fe51ebd), when connected to continuous power (with any Arlo official charging cable), after a few hours live view and video recording stop working.

• The cameras remain connected (I can still access settings and restart them remotely), but video and motion detection are completely disabled until a manual restart.

• When running only on battery, the cameras work perfectly with no issue.

Additional details:
• Model: Arlo Pro 5
• Firmware: 1.060.35.0_26_fe51ebd (issue only appears after this update)
• Camera #1: updated yesterday → issue started immediately after update
• Camera #2: was still on previous firmware and worked fine → updated last night and now shows the exact same issue
• Both cameras were purchased separately and come from different production batches/series
• Connection: tested both via Arlo SmartHub (model 4540) and direct Wi-Fi → same issue in both cases
• Wi-Fi network: stable and strong (Swisscom Internet Box)
• Troubleshooting already attempted: Wi-Fi 2.4 GHz only, IPv6 disabled, DHCP fixed IP, factory reset, reinstallation, SmartHub installation → none resolved the problem
• Tested with different official Arlo chargers and cables:
 – Arlo Outdoor Cable 7.6 m
 – Arlo Indoor Cable 2.4 m
 – Original short charging cable included with the camera
→ The issue occurs with all of them

This clearly confirms that the problem is a firmware bug introduced in the latest version (1.060.35.0_26_fe51ebd) affecting continuous power mode.

Please advise on a solution or provide information on an upcoming firmware fix.

Thanks,

[ShayneS]

@Olivier_b 

Can you provide more details regarding these symptoms? 

"live view and video recording stop working"

Are you able to:
- Start a live stream and it stops or is the live stream not clickable?
- Is motion detected but it's not recording?
- Are your mode rules changing themselves, stopping motion recordings?

[Olivier_b]

If I try to start a live, nothing append.

movement are detected (during night the light goes on) but aren’t recorded and no notification are sent.

no, modes stays as they are

as soon as I disconnect the charging cable, all is OK again.

same issue with different r charging cable (indoor / outdoor cable) and with both camera that came in different package / box.

[Eric10]

When my camera are connected to external cable power (official Arlo cable) they stop working, I can’t access to live video and video detection are not saved.

but camera are still online as I can change modes are change parameters.

When I disconnect the cable camera start to works fine again.

[Stomy]

Hello,
I just received a pack of three Pro 5 2K cameras.

When connected with my power cable, they charge, but the Live function doesn't work, nor does motion detection. However, the cameras are connected because you can still adjust them and change modes.

When I unplug the cable to leave them on battery power, everything works.

The problem persists whether I connect directly via Wi-Fi or via my Smart Hub.

I tried doing a factory reset, but nothing changes.

[DannyBearAgain]

What is your charger capacity are you using to charge the cameras?

If the charger is a light weight then you may not be able to run and charge the camera at the same time. A cable that’s too long can cause a similar issue.

[Aldo58]

I have the same problem, but only with the Pro 5 cameras with the number VMC4060AerH53. It works for others Pro 5 with the number VMC4060AerH5. I use the original outdoor cables from Arlo.

[Olivier_b]

@Aldo58 @Stomy @DannyBearAgain Exactely same issue, with all cables (official outdoor 7.6m, indoor 2.4m and original charging cabe from the box). 

I have also VMC4060AerH53 with the last firmware, issue is on my 2 cameras.

The only solution is to unplug the cable and it works fine, bu I need to let the camera powered ON to uses all features.

[Stomy]

It the original charger that come worth Arlo Ourdoor 7.6 m cable.

But same issue with the small cable that comes with cameras.

I tried also with different charger, same issue.

As soon as cable is plugged, camera start to have trouble, when I unplug all is OK.

problem with all my camera, model h53

[StephenB]

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - to make sure they see this.

[Eric10]

I have the same issue !

Brand new Pro 5 2k - model H53

They stop working when I plug the cable, I tried with many cables (short / long) but always the same.

The only way is to let the camera on battery.

Please find a quick fix, it’s not acceptable to sell products with this kind of bug !

[Olivier_b]

thank you very much @StephenB 

As you can see it seems to be a general issue with Arlo Pro 5 version H53.

It strange that noboy have reported it before as the firmware is dated from 2023.

Other info : the issue is with iOS App but also on Arlo Website, it's not an App issue

Hope Arlo team will fix it very soon and give us a reply / update of the situation @BrookeN @JamesC @ShayneS 

[Aldo58]

The problem may also be related to the firmware. My cameras H53 all have the firmware 1.060.35.0_26_fe51ebd .

The cameras H5 (which work flawlessly) have the firmware 1.060.35.0_26_5e985aa.

[Olivier_b]

Same, all my cameras with issues are on firmware 1.060.35.0_26_fe51ebd

[ShayneS]

@Olivier_b 

Does this occur at night only or the day as well? 

[Olivier_b]

@ShayneS day and night.

Have a look on that post, we are many users with same issue Arlo Pro 5 not working on cable - Arlo Community

I maybe found a trick to resolve temorarly the issue. I see that if in camera setting (device information) I desactivate the light (blue led) when battery is fully charged, the issue is appening but if i activate the led indicator the issue stops.

The issue is a combination between being plugged with power cable + light indicator when fully charged DESACTIVATED.

I need to do some other test to be sure at 100 % but i'm quite sure that's the combination who create the issue

[Olivier_b]

@ShayneS wrong solution, the trick doesn't work, issue still append even if I re-activate the blue light LED

[paul030474]

Have had about 3 cameras over the years and never had this issue. Internet is fine, set up is fine, subscription is updated, power supply perfect

But just won't record and store in the events section of the app

[StephenB]

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@paul030474 wrote:

But just won't record and store in the events section of the app

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Can you make a manual recording while livestreaming?

If you can, does that recording show up in the Feed?

Are you getting motion notifications?

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[paul030474]

yes ive i go to the decices part of the app and select the play button icon on the camera it shows live footage and i can selct record, once i stop it does go to the feed events  

[Olivier_b]

@paul030474 Can you try to unplug the external power cable, restart the camera and look if it resolve your issue ?

And what is your model, H5 or H53 ? Issue seems to be only with H53 model (you can find it on "device information"

[paul030474]

Thanks for the reply, I tried all of those and it's still won't record and the model is H53. It is a brand new unit which I got to replace the old unit as just out of the blue after a power outage cooked our internet tower and the old arlo just stopped recording to events 

[Olivier_b]

@paul030474 OK, so your issue is not linked with the issue listed in this post. I suggest you to open a new ticket / post linked to your specific issue

[StephenB]

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@paul030474 wrote:

Thanks for the reply, I tried all of those and it's still won't record and the model is H53. It is a brand new unit which I got to replace the old unit as just out of the blue after a power outage cooked our internet tower and the old arlo just stopped recording to events 

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Did you check your modes and make sure there was a rule set up for your new camera?