Arlo|Smart Home Security|Wireless HD Security Cameras

Outdoor Charger causing errors

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AJK23
Follower
Follower

I have Pro 5S 2K cameras. I recently ordered the 25ft Outdoor Magnetic Charging cable (SKU: VMA5601C-100NAS). It doesn’t have the USB connection on this one. It will work for a bit but after fully charged, it will give a camera error and eventually go offline completely. The error says the charger isn’t a supported Arlo item (not a quote). 
If I remove the charger, the camera works fine. (Another camera works just fine with Arlo solar panel.) Anyone else having issues with this? 

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ShayneS
Arlo Moderator
Arlo Moderator

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact