New Zealand

[Ian5019]

I have a camera system involving 2 Essential Spot Light cameras and 1 Pro 5 camera. I record activity locally using a Smart Hub. The Smart Hub only shows the 2 Essential Spot Light cameras as being connected. Even though I get notification of activations from the Pro 5 nothing is recorded on the Smart Hub. How can I fix this?

[jguerdat · Accepted solution]

Silly question but is the Pro 5 also synced to the hub? If it's connected to your WiFi, no recordings passes through the hub so can't be recorded there.

[Ian5019]

Hi Jguerdat.  Not a silly question. A check of the cameras settings shows it is connected to wifi. I followed the process to sync it to the hub but it still shows connected to wifi. Any advice on how I can fix the problem would be really appreciated.

[StephenB]

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@Ian5019 wrote:

A check of the cameras settings shows it is connected to wifi. I followed the process to sync it to the hub but it still shows connected to wifi. 

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Did you try removing it from your account, and then adding it back?

[Ian5019]

Thanks Stephan. I'll try that and let you know!  

[Ian5019]

Thanks so much. All sorted. I now realize how it happened. The Pro camera came with 6 mth free cloud storage. At the end of the time I didn't realize I had to change the storage setting from wifi to hub. Lesson learned! Thanks again. 

[Ian5019]

Thanks for the advice. All sorted and no tears or tantrums.