Need Arlo corporate contact info

[2dtb]

Does anyone know how to contact Arlo corporate offices???

I have been dealing with an issue with web portal disconnecting from my system for over a week , each time I call tech support I get someone who does not have the skills to correct the problem, have also used the chat option with no success in correcting the problem, several times I've asked to speak to a manager, but was not connected with one, tech goes on to try to t\s the problem and is not successful, so the problem continues, this constitutes a compromise of my security, Is there anyone in the community that has contact information to get in touch with someone in the corporate structure???

[BrookeN]

Can you please describe the behavior you are seeing and I will create a ticket for you.

[2dtb]

Webtop portal sowing all devices offine, there was a ticket created last week (44040188) after several attempts with tech chat then phone call, call got terminated while tech was looking into the issue, got a voicemail call back but need to get this fixed, I've requested to speak with a manager on several occasions and only get tech that will not transfer the call and just proceed to troubleshoot the issue and get nothing done, the problem has been going on for almost two weeks.

[2dtb]

I need to escalate the issue to someone higher up the chain that may have seen this behavior before and may know what the fix is, instead of someone telling me to do things I've already done such as rebooting multiple devices multiple times, already done these steps and it is annoying to repeat for every tech that the issue gets passed to??

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[2dtb · Accepted solution]

I spoke to Vince, and believe the problem has been resolved, has not happened for several days now, Brooke, thanks for looking into this for me.

[BrookeN]

@2dtb You are very welcome. I am happy to hear that the behavior you were seeing has been resolved. Have a great rest of your week.