Mobile App Broken Since August 1st – Cameras Work on Web, But App Is Useless!

[Mikon]

I’m extremely frustrated as a paying customer.

Since your app update on August 1st, the Arlo mobile app no longer works at all. I can't view my cameras, launch live view, or access anything through the app.

The strange part? Everything works fine on the web interface. So the cameras themselves are not the issue, it’s clearly the mobile app!

Here’s what I’ve already tried:

• Uninstalled and reinstalled the app

• Switched between Wi-Fi, 4G, and 5G

• Restarted my phone

• Cleared cache and app data

Same result every time: nothing loads...
I’m using a recent, high-end smartphone. This shouldn't be happening, especially considering the price of the Arlo subscription!

I rely on mobile access for real-time monitoring so having to log in via a browser is NOT a practical solution.

Please address this app issue urgently and let me know when a fix is coming.

Thanks.

[StephenB]

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@Mikon wrote:

I’m using a recent, high-end smartphone.

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What model phone?  What version of Android or iOS is it running?

[ShayneS]

@Mikon 

Are you still experiencing these symptoms with the app? 

[czylife]

I am having the same issue on my Samsung Tablet S9 FE+ and Samsung Note 9.  It was working about 2 hours ago.