Arlo|Smart Home Security|Wireless HD Security Cameras

How to subscribe to plan on same account two different payments?

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Kattyb1
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I have the one account. My account but I’m running two different location of cameras which are working fine but two different people one my mother and one my partners cameras. We have set up plan for mums and now the partners free trial has ended but he wants to pay separately and it’s trying to put both location of payments through again even tho mothers one is not due till December 2024 for renewal. Joe can we do this without having to make another account and then re linking all 5 cameras again ! 
I just wanna pay for one location not two again! 

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StephenB
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@Kattyb1 wrote:

We have set up plan for mums and now the partners free trial has ended but he wants to pay separately


Then the partner will need his own account, and the cameras will need to be installed to that account.

 

So you will need to 

  1. create an account for him
  2. remove the cameras (and any other Arlo devices) in his location from your account
  3. reinstall those cameras (and devices) to his account

Don't remove your mother's cameras, as you don't want to lose the annual subscription plan.