Feedback

[Halimo]

Subject: Thank You and Feedback on the Arlo Pro 5

Dear Arlo Team,

I would like to sincerely thank your team for the quick response and efficient handling of my case. I have now received my order, and I am extremely satisfied with the product quality.

The image resolution is excellent, the sound is clear, and real-time notifications work perfectly. Thanks to the Arlo Pro 5, I can now go on holiday with peace of mind, knowing that I’ll have real-time updates on what’s happening at home. I have absolutely no regrets about choosing Arlo.

That said, I would like to share two constructive comments:
1. I ordered the 4-camera pack, but only one charger was included in the box. I believe it would be helpful to include additional chargers, ideally one for each camera, to enhance the user experience.
2. Regarding delivery, the estimated timeframe was 2 to 4 days, but I actually received the package after one week. Unfortunately, this delay caused me to lose part of my vacation. I recommend reviewing the delivery process to ensure it aligns better with the advertised timelines.

Lastly, I want to mention that I had previously tried another well-known brand sold at Leroy Merlin, but the experience was far from comparable. Arlo reminds me of Apple in terms of product quality, reliability, and performance.

Thank you again for your professionalism.

Best regards,
Halim Belaissaoui

[ShayneS]

Hi @Halimo 

Thank you for the positive and constructive feedback. I will provide this info to the appropriate team. Please don't hesitate to reach out if you have any questions about your new products. 

Thanks!