Connecting Arlo Pro 5S 2K to dual band WIFI (DECO model X80-5G

[osheacj]

I know there was a query raised before regarding connecting the Arlo Pro 5S 2K camera's to a Deco X80-5G Router, however I didn't see any resolution to that query, so i am putting it out there again...!

I have managed to connect 2 out of 4 cameras to the Arlo Secure App (and attempted to connect camera 3, however no success), however both cameras are appearing as offline in the app. When I log into my Deco i can see 3 of the camera's all with strong 2.4 & 5GHz signals, however not drawing any data, nor does the LED lights on the camera come on to indicate a connection.

The Deco's only have WPA2, WPA/WPA2, WPA3 & WPA2/WPA3 Personal security protocols, whereas Arlo says they only support WPA2-AES encryption....Is this the reason the cameras will not come online...?

I am tearing my hair out, and really annoyed that the security encryption requirements where not detailed in the technical specs before buying the product, otherwise i would have bought something compatible with my Deco.

Has anyone managed to successfully connect their Pro 5 cameras to a Deco X80-5G router..?

[StephenB]

---

@osheacj wrote:

The Deco's only have WPA2, WPA/WPA2, WPA3 & WPA2/WPA3 Personal security protocols, whereas Arlo says they only support WPA2-AES encryption....

---

Use WPA2.  All modern wifi systems support AES.

Also, I suggest trying to install the camera using a PC (browsing to my.arlo.com).  That sometimes works when the app fails.

[michaeljf69]

I have four Pro 5S and one Pro 3 Floodlight connected to a Deco mesh system (X73-DSL main with two  X20 satellites). Managed to get the cameras connected to my main SSID with WPA2/WPA3 and both bands but had all sorts of problems with them randomly going offline. 

Changed to the guest network with just WPA2 and 2.4GHz and while it is a lot more stable I get at least one Pro 5S camera a fortnight go offline. It eventually reconnects after 6-12 hours or if I remove the battery.

I do notice that the cameras change which device they are connected to which is problem for all devices and not just Arlo cameras. My front driveway camera connects to an X20 at the rear of my property instead of the X20 a few metres away so it's possibly flipping between Decos. I had the same issue with Google devices and turning off 802.11r solved that.

[StephenB]

---

@michaeljf69 wrote:

I do notice that the cameras change which device they are connected to which is problem for all devices and not just Arlo cameras

I'm confused by this comment - are you saying that only the cameras are roaming to another mesh element?  Or are other clients also doing this?

[michaeljf69]

@StephenB 

All my devices (Arlo, Google, etc) roam to different mesh elements, sometimes the furthest away and through metal walls. So the Arlo cameras going offline every so often could be a problem with the Deco system and not the cameras.

[Edinburgh_lad1]

There's a thread on this forum detailing the issues some users are experiencing with Arlo Pro 5s. It may be applicable to your situation, too, as some posts, from memory, mention issues when pro 5 is connected to WiFi.

https://community.arlo.com/t5/Arlo-Pro-5S-2K/Arlo-Pro-5S-unreliable-junk-missing-events-taking-snaps...

From what you're describing, I'd be more inclined to think that it's *not* Deco that is likely to be causing your issues. 

You should also be able to use the WPA2/WPA3 setting on Deco. This will ensure that those devices that support WPA3 are continuing to use it, offering a better security experience. 

[StephenB]

---

@Edinburgh_lad1 wrote:

You should also be able to use the WPA2/WPA3 setting on Deco. This will ensure that those devices that support WPA3 are continuing to use it, offering a better security experience. 

---

That's true, but I'd still install with WPA2 only, and then switch to WPA2/WPA3 after giving the firmware a chance to update.

---

@Edinburgh_lad1 wrote:

From what you're describing, I'd be more inclined to think that it's *not* Deco that is likely to be causing your issues. 

---

If all devices are roaming to mesh elements that aren't nearby, then that is a sign that something isn't working right with the mesh.  Cameras (and other devices) can certainly end up with connection drops if that is happening.

That's not to say there isn't also a camera issue.

FWIW, my own Pro 5s is working ok with my Orbi mesh.  It covers my front door, along with an Ultra (which covers the door from the other side of the porch).  I don't experience the snapshot issue, and the Pro 5s doesn't appear to be missing anything.  Obviously others are having issues, so perhaps I am just lucky with my particular camera placement.

[osheacj]

Thanks Stephen.

I got all four cameras connected to the app but still could not get them online, so i deleted them all, factory reset them, and now i cannot get the app to connect to them again ( have turned off the 5GHz band). They are all showing up on my router with MAC and IP addresses and strong 2.4GHz signals connected to the main router only. 

This is so frustrating. Simple devices like a smart plug, dishwasher & washing machine connected to my wifi in seconds, and an intelligent device such as a security camera cannot connect.

Is there a direct email contact for Arlo, as they surely have to provide a fix for all those people who have purchased their products and are in the same boat as me, stuck with a product they cannot use...?

[StephenB]

---

@osheacj wrote:

Is there a direct email contact for Arlo, as they surely have to provide a fix for all those people who have purchased their products and are in the same boat as me, stuck with a product they cannot use...?

---

You get support through the app, but that only works after the cameras are successfully installed.  

Have you tried using a PC (my.arlo.com)?  That sometimes will work when the app fails.

I'm tagging the mods - @BrookeN , @ShayneS , @JamesC - as they can create a support request on your behalf.

[osheacj]

I am only using the PC to onboard the cameras.

Have since managed to get one camera connected to the app, however still cannot bring it online.

[BrookeN]

I have reached out to support and created a ticket for them to reach out to you. They will be reaching out to you as soon as possible.