COMPLAINT - Problem renewing subscription for CANADIANS for one thing

[WLynne]

I scrapped my many Arlo Pro cameras when Arlo informed me that they had reached the end of their lifespan. I then heavily reinvested in the Arlo Pro 5S 2K cameras as a replacement, only to find that they did not work correctly. They frequently experienced issues such as recording failures, missing videos, inconsistent capture, missing a break-in, and mislabeling a raccoon or cat as a 'person.'  Why pay for a subscription?

When I joined the various Arlo Community Forums, there seemed to be a lot of discussion but little, if any, action or response on Arlo's part.  The Arlo Pro 5S 2K was marketed before all the issues were resolved.

I questioned whether to renew my subscription, but I logged into my account to make a payment.  I tried multiple times to pay for my annual subscription, but to my incredible frustration, Arlo's website consistently failed to process my payment!

Can’t make a payment!

[BrookeN]

@WLynne I am sorry to hear that you are having trouble processing the payment. I can help you with that, can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

@WLynne I got your message thank you for providing that information. I have reached out to support to contact you as soon as possible.