Arlo|Smart Home Security|Wireless HD Security Cameras
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Battery doesn’t charge

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  • ‎2024-11-16 03:04 PM
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481610
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‎2024-11-16 03:04 PM

I have a brand new Arlo Pro 5 S 2K.

app reflects 0% charge after 24 hours of charging. Blue light on camera comes on when plugging in. Tried different outlets. I don’t have much patience for this as it is brand new. Support chat is useless. They can’t even get the correct camera when I type which one it is. Any thoughts before I pack it up and return?

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StephenB
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‎2024-11-17 04:24 AM
@481610 wrote:

app reflects 0% charge after 24 hours of charging. Blue light on camera comes on when plugging in. 

Is the LED blinking, or is it lit solid?

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