Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo pro 5 s

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Rexiedx
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Follower
‎2024-06-17 05:58 AM

Hi just moved over to a new service provider Virgin media and my Pro 5 s camera won’t connect to it it continues to blink orange I’ve tried factory reset sync button etc with no luck any other suggestions 

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-06-21 09:49 AM

Make sure you are connecting your Arlo device to a 2.4 GHz Wi-Fi network. Most Arlo devices can only connect to a 2.4 GHz band. For Arlo Pro 5S, this device works with 2.4GHz and 5GHz bands after installation is complete on 2.4GHz.

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