Arlo Pro 5 issue

[jessdine]

I have just purchased the Arlo pro 5 camera and having difficulties in connecting it via the app. The light flickers blue, chimes and then after a couple of minutes it states that no cameras are available.
I am connected to a 2.4Ghz bandwidth, I have tried resetting it, tried on an iPhone and an android device, tried a different modem router and still experiencing the same issue.

i have spoken to Arlo support through the phone which wasn’t much help and also contacted our broadband service who stated nothing is wrong from their end

[jguerdat]

Try resetting it:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0