Arlo 5S impossible to discover. All suggestions followed

[fknows]

I got a 4th Arlo 5 2K, and it is impossible to discover in the set-up. I have set up 3 previously, with 3 on the network. It has been an extremely difficult set up for each one. However, after hours of trying, this one cannot be discovered. I've followed the instructions and changed to a 2.4 GHz network etc. Nothing works. 

I tried to get a return it by calling 1-866-548-680, 6:00AM to 6:00PM Pacific Time, Monday through Friday, but that number didn't work.

Once set up, the Arlo 5 works well, but it is extremely difficult to discover the device, and in the most recent case, impossible. 

Please assist. 

Regards

Mark

[ShayneS]

Hi @fknows 

Can you try onboarding via the web portal at My.Arlo.com

[fknows]

Yes, I've tried that a few times.

[ShayneS]

I have escalated this for you and someone from Support will be reaching out to you as soon as possible.