5s Pro (Brand New) No Motion Detection

[hopzz]

Just bought three 5s Pro cameras, they worked (before being put up) out of the box with seemingly no flaws…. The caught motion, pushed alerts, so much so, I had to quiet the notifications.

Then we put them up (notifications turned back on) and not one single motion detection has been recorded in almost 24 hours since installation — whether you’re 1, 5, 10, 30, 50 feet away, motion from the road (cars, trucks, tractors etc., walking, noise — nothing! (and we have all the correct settings for it to work, but nothing!)

We’ve re-synched, restarted, turned on/off, wiped cloud, re-installed blah blah blah… so far my experience is that these cameras are absolute garbage, dare I say amazingly worse than Blink and those are terrible as well.

I’m not even shocked anymore with these companies, they’re all the same—the second they public all support and workability goes straight out the window.

[BrookeN]

Can you please dm me the email address associated with the Arlo account. In the Arlo app under routines do you have the cameras set to record as well as send notifications under device rules?

[StephenB]

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@hopzz wrote:

Then we put them up (notifications turned back on) and not one single motion detection has been recorded in almost 24 hours since installation

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Are you getting notifications but no recordings?

Or are you getting neither?

Can you make a manual recording while livestreaming the camera?

I suggest putting the system is in "Armed Away".  Check the rules in that mode, to make sure that

• there is a rule for each camera
• that each rule includes telling the system to notify when motion is detected
• that each rule includes telling the camera to record when motion is detected

More information on that is here:

• https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations