unrecord motion footages

[James_81]

i'd like to know as to when new and improved software updates will be available for the Arlo Pro4.

i have three cameras including a doorbell with the base station a strong wifi connection and all hooked to electricity. But i sometimes get the system goes offline or get unrecord footage and lately i have to put the camera on live just to get the motion footage to pop up. if anyone have a solution i'd appreciate it

[JamesC]

James_81,

When you say the system goes offline, could you provide more details? Are you seeing a message in the app that says offline? Are you still receiving motion recordings when this happens? If you're able to live stream the camera, this would indicate the system is not offline.

JamesC

[James_81]

meaning sometimes when i open the app to get live views all four cameras show offline. it said to check my internet connection but my connections are fine but most importantly i've people that came to the home that are in motion zone but nothing gets recorded as if the person never showed up at my door.    

[JamesC]

James_81,

When this happens, what is the LED behavior on your base station? If the base station is losing power/connectivity, this would result in the behavior you've described.

JamesC