price increase

[Arlo1414]

Does anyone else have difficulty speaking with a manager at Arlo regarding the substantial price increase they had?  When I get a reply via email they say to give them a specific date/ time for them to call back.  They never call at that date/time.  Instead, if they call and I'm unavailable, they email me saying to keep my line open.   Does anyone have anything that works to be able to get through to a manager?  They have terrible customer support.

[JamesC]

Annual plans are now available. When subscribing to an annual plan, the monthly rate will remain the same at no price increase. To read more about the price increase, take a look here: https://kb.arlo.com/000063015/Arlo-Secure-Plan-Pricing-Update-February-2-2023

JamesC

[DannyBearAgain]

Might be worth Twittering the arlo ceo to start the discussion.

[DogWatchMe]

Interesting, I did not know it was possible to speak with a manager at Arlo.  I would love to have the opportunity!!  How did you set this up?  Are you sure it's not just through the support center?  I could be wrong, but I think their support is through a third party.  

I would not be as upset with the price increase, but the timing is terrible.  Just so happens that I bought the Arlo Home Security System, and when it installed, I got upgraded to Version 4.x of the application.  For me, my opinion is that the Version 4.x of the application is much inferior to the Version 3.x application.  So, I feel like I'm getting a downgrade, and it's costing me more; not a good mix.  Not a happy customer right now.

[DannyBearAgain]

Sorry I have never used Twitter, thought it might be like a chat thing.

I mentioned it as the google search seemed to mention the price hikes and EOL policy changes.

[JamesC]

Annual plans are now available. When subscribing to an annual plan, the monthly rate will remain the same at no price increase. To read more about the price increase, take a look here: https://kb.arlo.com/000063015/Arlo-Secure-Plan-Pricing-Update-February-2-2023

JamesC

[Arlo1414]

I've been waiting since 1/5/23 for a manager to call me to no avail. I give a preferred date, time, and number but no call.  Poor support...or no support. 

[Arlo1414]

I've spoken to support and asked for a manager to call me and they told me someone would.  I gave a preferred date, time, and number, however no manager has called me and I've been waiting over a month now. 

[Greg2023]

Is contacting the3 CEO necessary.  They were very proactive to discuss EOF for devices, but I did not see anything about the price increase too.  Aslo, the door bell sucks.  Ring doorbell camera is way better, but I do still like my other Arlo cameras.