arlo pro 4

[Nanlee]

desktop arlo has said.... sorry Arlo is unavailable please try later. this has been all day today ever since support left me on hold for 31 minutes. Someone please help!!!!!! have lost 3 cameras thanks to Arlo support

[jguerdat]

Tell us all details as to what you've tried and what you see. Are the batteries charged?

[Nanlee]

Battery is charged and finally got it back running, one of the pro 2 is now in the trash. I got the pro 3 working last night but once I hung it back up outside today it went offline and so did the base, it just keeps flashing amber. Before I got the pro 3 online I ordered a Pro5s incase the pro3 quit which is did this morning. Getting ready to call Arlo support again for the base.

[jguerdat]

If the hub is offline, the app will say so. However, flashing amber means at least one camera is having connection issues (usually too far from the hub).

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Try moving the hub away from the router as much as practical.  you may need to position the hub in a more central location so all cameras get a decent connection. What is your house construction since materials like stone, stucco, brick, etc. can block the signals? Basically, if the camera works near the hub but not when mounted it's a connection issue due to signal strength and/or quality.

[Nanlee]

Well the base is now back on but the pro 4 does not need the base. The base/hub has been in the same place for the other cameras (pro 2 & pro 3) for 2 years never had a problem. Now I cant even look at anything on my desktop.

[jguerdat]

Just because the hub has always been in the same place doesn't mean there's not a problem. I had my base (and then hub) next to the router for years, too, but ended up having to move it a few feet away to eliminate problems.

I'm not sure by what you mean by "can't even look at anything" - in Devices nothing shows? Did you reset the hub (by holding the reset button for ~15 seconds)? If so, you have to delete all devices in your account and add them back as if new. Have you tried using the phone app to see if that's any different?