Worst app update ever, last 6 months are a nightmare

[john132324]

Just to clarify Ive been with Arlo for over 5 years, in the last one the app update has ruined everything.  The helpful people on the other end of the Chat are unable to do anything constructive other than send you to the worst instruction page ever. It is understandable that we can no longer go to the moon if this is what is available in the way of assistance for something that should be so simple.  Unable to grant access to camera's that work.  Unable to schedule camera's on and off, cannot follow instructions as they ask you to do things that aren't their.  Has everyone else found this to be insane and stupid.  Seriously ARLO do i need to change provider??  I have 10 cameras that used to work of a schedule perfectly fine, not anymore, I hope someone has been fired for this stupid update

[StephenB]

---

@john132324 wrote:

 Unable to grant access to camera's that work.  

---

"Grant access" does work, but both accounts need to be using "Feed".  If sharing with a new account, it is more reliable to accept the invite on a PC (and not the app).

---

@john132324 wrote:

I have 10 cameras that used to work of a schedule perfectly fine, not anymore.

---

Definitely Arlo missed the mark here.  But if you post the details of the schedule you want, then maybe we can help.  Also let us know if you use geofencing (or not).

BTW, Arlo has said that they will be adding back custom modes (or something similar).  Hopefully sooner rather than later.

[Torehov]

i can only agree, this new app ruined everything and is completely useless.

so now i have to brick my 5 arlo cameras and go all in with eufy.

Really Arlo, are you so customer hostille that you have to force your customers into subscriptions at any cost?

i know atleast 5 people that will stop using Arlo as they just keep ruining the customer experience.

[ajssja]

This is a horrible update.  Makes no sense.  Extremely useless. I have used Arlo for the past 7 years.  I am looking into buying a completely new camera system.  I am totally disgusted with this system. This update is garbage. 

[Chasglass]

Three days ago I updated to the new Arlo app, and it's like I walked through a door into a nightmare. If only I hadn't agreed to update, but now I can't go back. I have 8 cameras outside and 7 inside my home that were controlled with multiple custom modes, and now those modes are gone, only to be replaced by three security system modes that are completely inadequate for a complex camera setup.

Who allowed this decision to go through? Who is running the company now? Apparently they're trying to match the app to a new security system pad they're selling. Since most of us need a mode to fully disarm the system, we're left with only two workable modes. That's completely insane! Yet someone in an executive position approved this decision. Do they even use their own products? Do they have any user groups to advise them? 

And 24 hours after I did the update, my recorded camera events will no longer load into the feed from the cloud. I keep getting the message, "There was an issue loading feed events, try again." Tech support has no idea why. So now, other than viewing my cameras live, I've lost all functionality. The stress and disappointment this is causing is outrageous. This new app is a disaster. 

[BrookeN]

Are you still seeing this same behavior?

[Chasglass]

The problem with the feed not loading was fixed a few weeks ago. 

[JanineP]

Add us to that list.  The new app and forcing us to pd subscriptions of $20 -$70 a month! What happened to the promise of 7 day free recordings? 

[JanineP]

Add us to that list.  The new app and forcing us to pd subscriptions of $20 -$70 a month! What happened to the promise of 7 day free recordings? And now all our custom settings are gone, we can control setting per camera and only one of us can see the cameras on our app.  Ridiculous.  Come on Arlo do some test runs before you roll something like this out.   Maybe you need to roll it back and then get some feedback.  I see you are trying to get more $ per location but you sold these cameras with 7 days of free recordings and full functionality.   You need to keep your agreement.  

[Torehov]

Unfortunately Arlo has no concept of loyalty towards customers investing hundreds or even thousands of $ as the only thing they care about is if you subscribe or not, so using local storage is not prioritized.

And customer that does not subscribe can more or less piss off.

But don´t worry, larger companies than Arlo has gone bust due to dissing customers and they are not increasing turnover very much on a yearly basis so i doubt they will be getting a lot more customers with their attitude towards us.

i have stopped using their crap fully now and gone over to eufy that have a much better pricepoint, app and features, and they give a lot more focus on local storage and subscriptions are just an option.

But i agree, it hurts your wallet investing in hardware made useless by the manufacturer, i only use my arlo floodlights as floodlights now, to hell with their subscriptions.