Will not detect motion

[Smams]

One of 3 cameras will not detect motion?? Please help

[jguerdat]

Does your active mode have a rule for the camera?

[Smams]

Yes mode is enabled for rule to detect motion 

[jguerdat]

Depending on how the camera is connected, try rebooting it in the camera settings or reboot your hub. Reinstalling the camera battery may also be useful. Worst case, remove the camera from your account and add it back in.

[StephenB]

Also, I recommend trying the motion detection test for the camera.

• https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera
• https://kb.arlo.com/000062895/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera-Arlo-Secure-4...

[Smams]

The motion test does not respond react??

[jguerdat]

You may want to remove the camera from your account and then follow these direction:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[StephenB]

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@Smams wrote:

The motion test does not respond react??

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Then the passive infrared (PIR) sensor in the camera isn't working.

A hard reset might bring it back to life.

1. remove it from the account
2. press the sync button until it flashes amber
3. onboard it again.

[Smams]

Can you please go into detail “press the sync button until it flashes amber?”

[jguerdat]

As I posted earlier, read this as to how to reset the camera:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[Smams]

I did perform the reset and still no amber light for motion detection test?? 

[StephenB]

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@Smams wrote:

I did perform the reset and still no amber light for motion detection test?? 

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It sounds like the passive infrared (PIR) sensor might have failed.

You might try another reset, and maybe also make sure the face of the camera is clean.