Arlo|Smart Home Security|Wireless HD Security Cameras

Wifi on Phone has to stay on?

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Hopedean
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Hi. I recently purchased the Arlo Pro 4 XL with smart hub. I love it but whenever I disconnect my phone from the wifi (because I prefer to use cellular data since it’s faster) my Arlo goes offline. It’s plugged into my router but whenever I disconnect the wifi from to my phone the smart hub follows. Any help? 

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StephenB
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@Hopedean wrote:

Hi. I recently purchased the Arlo Pro 4 XL with smart hub. I love it but whenever I disconnect my phone from the wifi (because I prefer to use cellular data since it’s faster) my Arlo goes offline. It’s plugged into my router but whenever I disconnect the wifi from to my phone the smart hub follows. Any help? 


Try using a PC (browsing to my.arlo.com) after you disconnect the phone from your wifi.  See if the camera is on-line there.

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