Arlo|Smart Home Security|Wireless HD Security Cameras

VMC4041P not taking pictures

Reply
Discussion stats
  • 9 Replies
  • 664 Views
  • 0 Likes
  • 3 In Conversation
RLF7777
Aspirant
Aspirant

All camera working, deleted photos not needed, no pictures for 12 hours.

9 REPLIES 9
jguerdat
Guru Guru
Guru

Have you tested motion detection by walking in front of the camera? If connected to a router, have you rebooted the router and camera? If connected to a base or hub, have you rebooted that base/hub? Removing and reinserting the battery may help, too.

 

Of course, ensure that your mode is set properly and not to Disarmed.

RLF7777
Aspirant
Aspirant

The cameras are at a vacation home 2 hours away.  Yesterday when we looked at cameras they were working. I deleted photos that were not needed and now no pictures since 3:00pm yesterday. Would deleting photos have caused this.

 

 

RLF7777
Aspirant
Aspirant

The cameras are showing live feed.

jguerdat
Guru Guru
Guru

No, deleting videos wouldn't do this. Can you use live view and manually record? Have you checked your active mode?

RLF7777
Aspirant
Aspirant

Yes, I just took picture 

RLF7777
Aspirant
Aspirant

I can see live and can record. How do find active mode.

StephenB
Guru Guru
Guru

@RLF7777 wrote:

All camera working, deleted photos not needed, no pictures for 12 hours.


Can you live stream the camera(s)?  If so, can you save a manual video recording or snapshot?

 

Note if you have 2K livestreaming enabled, you will need to disable it to try this test.

StephenB
Guru Guru
Guru

@RLF7777 wrote:

All camera working, deleted photos not needed, no pictures for 12 hours.


Can you live stream the cameras? If so, can you make a manual recording?

jguerdat
Guru Guru
Guru

@RLF7777 wrote:

I can see live and can record. How do find active mode.


Use the Mode selection at the bottom or the app. Depending on how the camera is connected, you should see either the camera(s) or a hub. Click on the camera to see the active mode or click on the hub and then check what mode is selected.

Discussion stats
  • 9 Replies
  • 665 Views
  • 0 Likes
  • 3 In Conversation