Unable to do local 2k stream on Arlo Pro 4

[DTdude]

Just got my Arlo pro 4 today and I found the quality pretty mediocre at best.

I connected to my stable 2.4 ghz connection and am using the free trial at the moment.

Based on some search, it seems that there should be a setting for enabling / disabling the 2k stream but I'm unable to find this anywhere. It seems like no matter what I do, it's always on Full HD 1080p which is jittery not to mention if I zoom in, it's not usable at all.

Can someone advise how I can enable real 2k footage on my mobile app?

[jguerdat]

Do you have Auto Zoom and Tracking enabled? That drops resolution down to 1080p. Otherwise, you get 2k recordings by default. There's an option to enable 2k live streaming in the camera settings under Video Settings, if that's what you're after.

[DTdude]

Thanks jguerdat.

Refer to my screenshot I don’t have the option to enable the 2k stream at all. No I do not hav the zoom enabled

thanks again for answering my question.

[jguerdat]

It may just be a display issue. Try rebooting the phone and reinstalling the app as well as using the web client (my.arlo.com) to see if it's different. You can also try removing the camera from your account and add it back to see if that helps.

[DTdude]

Thanks again. I don't see it even in the web version.

[StephenB]

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@DTdude wrote:
I don't see it even in the web version.

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You won't.  The system always streams 1080p to my.arlo.com.  Livestreaming only applies the app (and even then it only applies when your phone is on the home network). Personally I keep that setting turned off - 2K/4K livestreaming also disables manual recording, and I'd rather have that available than the higher resolution.

But it is odd that the setting doesn't show up in the app.  If should be right under "Field of View".

Have you also checked the resolution in the recordings?  The visual quality isn't a good indicator - a better way is to download a recorded video from my.arlo.com to your PC.  Then right-click on the video in Windows, and look at the properties.  Resolution is stored in there.

One thing you could try is removing the camera from the account, and then onboarding it again.