Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to Subscribe - Error message showing "unable to process payment"

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jameskim423
Aspirant
Aspirant

Hello - I am attempting to subscribe and the website is not processing my payment for subscription. How do I subscribe? Thanks in advance

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JamesC
Community Manager
Community Manager

Are you able to provide a screenshot of the error you're receiving? Double check that you're entering all payment information correctly and not using any autofill features.

 

JamesC

jameskim423
Aspirant
Aspirant

Hopefully, you're able to see this. (I uploaded via the 'insert picture' function here). 

 

If you're not able to see it, the error message I'm getting is displaying "Could not validate billing".  (Also confirmed no auto-filled features were used, and all payment information entered correctly). Arlo_Error Message_Could not validate billing.PNG

JamesC
Community Manager
Community Manager

Subscription plans are not available in all countries. Where are you located?

 

JamesC

jameskim423
Aspirant
Aspirant

I reside in Irvine, California, USA

JamesC
Community Manager
Community Manager

Please send me a private message with the billing address you're using. The error appears to be indicating an issue with the billing address, possibly the format.

 

JamesC

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