Texas

[Jsjjssia]

I have been unable to get customer service.  This past month my auto payment supposedly did not process. Now I can’t get a live human to talk to me about plan. I have attempted to change payment method to no avail. What do you do when all you have is live feed? Security is not available anymore? 🤷‍♂️ 

[BrookeN]

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[Jsjjssia]

4

[BrookeN]

I have reached out to support with the information provided. Support will be reaching out to you as soon as possible. 

[Jsjjssia]

I was emailed to accept solution. As of this day no call back or anything. I just want to have service and system won’t allow me to even start over. 

[StephenB]

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@Jsjjssia wrote:

I was emailed to accept solution.

Just an automated email from the forum software.  Ignore it.

Note the call back likely won't have Arlo in the caller id.

[BrookeN]

@Jsjjssia you have not had any contact with support?

[Jsjjssia]

No contact 

[BrookeN]

@Jsjjssia can you please dm me a good phone number?

[Jsjjssia]

i am in and out of meetings so please have them leave a message 

[BrookeN]

Thank you for providing that information, I have reached back out to support to contact you as soon as possible. 

[Jsjjssia]

Everyone I try Support as told on voicemail I get told I am not a customer so they won’t get me a live agent. 😤

[BrookeN]

Support reached out to you today via voicemail and asked for a good time to reach out to you. Can you please provide a time you would like to be called and I can let support know. 

[Jsjjssia]

5:15 pm Central

[Jsjjssia]

Sorry late work day 

call now if possible or after 9 am tomorrow please