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RMA return instructions

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stephenramsden
Aspirant
Aspirant

Still waiting for an email with return instructions for a defective solar charger.  

Does anyone know where to ship it?

ARLO?

Case Number: 42862713
Subject: I need to replace a faulty solar charger for ARLO Pro 4
Created Date: 12/23/2021

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JamesC
Community Manager
Community Manager

stephenramsden,

 

Did you purchase from arlo.com or a different retailer?

 

To request an RMA from Arlo support, take a look at these instructions: How do I request a Return Material Authorization (RMA)?

 

JamesC

stephenramsden
Aspirant
Aspirant

This is the receipt from Amazon where I purchased the solar charger.  I have already returned it to Arlo and they sent me the wrong replacement, a VMA3600.  I m in the process of trying to get that replaced with the correct one.  The case# is 42872332



Ramsden ARLO VMA5600 Amazon receipt.png
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