Pro 4 will not record on motion

[John-]

Pro 4 is providing a video stream but will not record on motion.  I have other Pro 4s in other locations with the same settings and they all record without issue.  I'm using the Advance Subscription.  Also trying to find out if I upgrade to the enterprise subscription provides phone assistance.

[StephenB]

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@John- wrote:

Pro 4 is providing a video stream but will not record on motion.  I have other Pro 4s in other locations with the same settings and they all record without issue.  I'm using the Advance Subscription. 

1. Double check that the camera that isn't recording is still in the subscription plan.
2. See if you can make a manual recording when livestreaming the camera.
3. Make sure the camera is armed in whatever mode you are using:  https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them
4. Run the motion detection test: https://www.arlo.com/en_dk/support/faq/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-de...