Pro 4 not recording events. It was working 3 or 4 weeks ago now it just shows notification.

[mtncouger]

It notifies but doesn't show the event anymore. I do have a subscription and checked to make sure it was

still paided up. 

[jguerdat]

Which UI are you using - the old one that shows Library to view videos or the new one that shows Feed? What subscription do you have, an older/legacy one or one of the new ones (Secure or Secure Plus)? If using a legacy sub, verify the camera is included as enabled in the sub.

[mtncouger]

Nothing seems to work. Suggested to take system completely down and start over. Whatever is causing the problem may show up.

Arlo Pro4

Software: ver 4.3 (5832), Released mar 21 2023

Subscription Arlo Smart

Connected to Solar (its own)

[JamesC]

mtncouger,

Within your Arlo Secure app, check the active mode within Routines. Is the camera armed and are there rules within the active mode telling it to record on motion?

JamesC

[mtncouger]

Under rules(Arm Home settings), it does not have a recording option. Just notify on motion and audio. I even deleted

the rule and re-added but still just notify. 

[StephenB]

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@mtncouger wrote:

Under rules(Arm Home settings), it does not have a recording option. Just notify on motion and audio. I even deleted

the rule and re-added but still just notify. 

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If you have a subscription for the camera, then you should have an option to record.