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Pro 4 - can't do anything to access my account now.

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  • ‎2022-01-17 12:37 PM
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Tiffanismith77
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Follower
‎2022-01-17 12:37 PM

All started when trying to sync new Pro 4 cameras(used 2.4 G network per instruction)I got push notifications to my phone to allow access.The cameras wouldn't perform update,so uninstalled app,when I reinstalled:it didn't allow phone as trusted device.My e-mail has a delay in receipt,and tablet is old.I don't get push notifications as it states.Any help would be great Android.Samsung S20,and old ZTE Android tablet.Not sure what happened on uninstall,but I can't do anything to access my account now.Numerous chat sessions with Arlo support.Nothing

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JamesC
Community Manager
Community Manager
‎2022-01-19 10:11 AM

Tiffanismith77,

 

It's not clear what issue you are experiencing. Are you receiving any specific error messages when trying to access your account?

 

JamesC

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