Pro 4 - Charging problem

[dough51]

I have recently had the January 2023 firmware update loaded (automatic) and now I cannot get my camera to charge. The camera has successfully charged previously using the same Arlo brand wall charger and magnetic cable. I tried using a different Arlo cable and also changed to an Apple wall charger as well as off-brand charger... nothing's working, I get an "Unable to charge battery" notice saying to "connect a compatible Arlo Charger to the device" for the camera on my Arlo Secure iPhone app!

Is anyone else experiencing this issue?

[jguerdat]

Have you reinserted the battery? That might help. DOes the supplied charger work on other devices? Have you cleaned the contacts on both sides of the magnetic connector?

[zezcard]

I am having this problem. All my other cameras charged, except one. Changed charger, batteries, still shows that batteries aren’t charged?? Can anyone help please?

[zezcard]

I have used this charger to charge the other batteries, worked, even changed batteries, same problem??

[StephenB]

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@zezcard wrote:

I have used this charger to charge the other batteries, worked, even changed batteries, same problem??

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Well, it's either

• the camera
• the battery
• the cable
• the charger (including compatibility with the camera)

Not sure exactly what you tried, but if you have multiple Pro 4 cameras, you can systematically work through the possibilities

1. swapping batteries with a different camera, and see if the problem moves
2. swapping cables and see if the problem moves
3. trying a different charger

Although I have no good explanation why this should matter, I've sometimes found that switching to a different outlet sometimes works.

A workaround (that might be useful generally) is to get a standalone charger and perhaps a spare battery.  Then you can quickly swap the battery out, and charge it in the standalone charger.