Paid for 2-day shipping and it is still pending 3 days later

[dianelise]

I have been on hold as "the sixth person in the queue" for 30 minutes. I doubt anyone is answering the phones. The "online chat" offered to transfer me to a representative, then said none were available. I paid for 2-day shipping for an expensive purchase that I wanted to arrive for my son's birthday. It is still "pending" 3 days later.  Wish I had read all of these posts before I purchased.

[JamesC]

dianelise,

I've escalated a support ticket with the details of what you've experienced. An agent will reach out to you with an update as soon as possible.

JamesC

[dianelise]

I was told on 12/31 that it was escalated.  It still (four more days later) shows "Pending".  I tried to open a "chat" but no one is available.  This is absolutely appalling customer service.  Is there an email I can send my request to cancel my order?  Otherwise, I will go through my credit card company.  As far as I'm concerned, Arlo has had nearly $700 of my money for a week, and done nothing.  Reading other comments, I am clearly not alone.