PRO 4 add device to Arlo app

[MHSK19]

I recently moved to a new location and attempted to reconnect my Arlo devices. After moving, my internet service provider was changed, and I am now using a different Wi-Fi network. Despite following the setup process, the app consistently displays a message stating that no camera or doorbell was found.

Step taken

• I removed all the cameras and the doorbell from the app.
• I followed the standard procedure to add the devices back to the app.

Each attempt to add the cameras and the doorbell to the app results in a failure, with the app unable to detect any of the devices.

Additional Info:

• All devices were previously connected before the move.
• I have ensured that all devices are powered on and within range of the Wi-Fi network.
• My phone is connected to the same 2.4 GHz Wi-Fi network that the devices need to connect to.
• I have tried restarting my phone, router, and the Arlo devices multiple times.

[jguerdat · Accepted solution]

Too late now but the easiest way to do this is to set the router's SSID and password to what was used previously. The cameras wouldn't know the difference.

Try the reset procedures:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Also, verify that the new router is set to use WPA2 (AES) encryption. Others won't work.