No live feed arlo pro 4

[gene04694]

I have 2 Arlo Pro 4 cameras. I had live feed until the screens were covered with a dark screen and said that a Firmware update was available. I have tried all day and the updates always fail! I have tried disarming the cameras, I removed them and added to wi fi again. Any help would be greatly appreciated. Thank you

[JamesC]

gene04694,

Make sure the battery is fully charged and bring the camera close to your router/Base Station/SmartHub. Allow the firmware update to automatically complete overnight. Do you still experience the same issue?

JamesC

[ArloUser77]

I'm having precisely the same issues. I had one camera setup and working well. I attempted the firmware update several times with several factory resets, camera and phone close to my router, battery in and battery out. Then tried pulling a new camera out of the box. Same issues despite several varied attempts to update. Both cameras are now unusable because the firmware will not update.

[JamesC]

ArloUser77,

If the camera has a full charge and good signal strength, it should update automatically over night. Are you still experiencing an issue today?

JamesC

[ArloUser77]

Hi! Yes, still having all of the same issues with 2 cameras. Unfortunately, the cameras are effectively bricked.

[JamesC]

ArloUser77,

If you're still experiencing this issue, I encourage you to reach out to the support team using the Arlo mobile app under Settings > Support.

JamesC