Newbie here. It won't link a camera

[TJC1962]

Ok, maybe I'm done, but using the Arlo app on my Samsung (Android) phone to link my cameras. It asks me for my WIFI password, I give it, off it goes to Add New Device. I get to that. the camera is blue briefly after putting the battery in, and I scan the QR code, it chimes, then it goes into trying to discover the camera.  "could take several minutes". I wait. then it gives an error. that it can't find a camera.  What am I doing wrong? If it didn't connect my router, wouldn't it tell me and not go to "add new device"?

I'm about ready to turn this back in to Best Buy, that frustrated

[jguerdat · Accepted solution]

Have you tried manually typing in the SSID rather than having it auto-fill? A recent post suggests this may be useful. You may also want to try a reset:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[TJC1962]

that did it thank you