Arlo|Smart Home Security|Wireless HD Security Cameras

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Jsterz
Initiate
Initiate

This new update is complete garbage. I wish that I had never done it. The previous app was user friendly and easy to use. Whoever designed this update should be looking for a new job… same with the people that tested and approved it. I will be cancelling my subscription and switching to something else if changes are not made very soon. Listen to the people who pay for this product which is now awful to use. 

33 REPLIES 33
Andzzzz
Initiate
Initiate

I can't believe with this feedback you are still updating to this 'new' app. It is total garbage. I have 8 cameras that all had their own schedules and I frequently armed them or disarmed them based on activities on the property. Thats all gone now - guess its time to look for a new supplier!

crmfghtr
Aspirant
Aspirant

Its very confusing.  Why can’t it be so simple to schedule arm at this time everyday and disarm at this time without having to add tons of schedule days and times

crmfghtr
Aspirant
Aspirant

But isnt it sad someone like you had to make that to help everyone out?  Because its that complicated 

dupmanyu
Aspirant
Aspirant

Have to agree is as well, pushed off the upgrade until this past weekend.  I previously ran five cameras across two properties and after the app upgrade was forced to buy a second plan since I had two locations.  Basically felt like a price increase was pushed out without calling it what it was.

CEVSSK
Aspirant
Aspirant

I HATE the new feed and the new app is horrendous. I too will be selling if not fixed soon… ugh!! Just when everything was working great they screwed the whole app up. Once I have made my decision on whom ill be going with ARLO is getting dumped.

Lubeyloo
Aspirant
Aspirant

Terrible update to App which is now no longer functional and not fit for purpose. 
Arlo you have made an awful mistake and have made your product unusable. 
moving to a different camera system as a result. 

wallula648
Initiate
Initiate

this new dashboard is crap.  I have already wasted over an hour just trying to rescheduled my cameras between two houses - to shut of the cameras during the day when I am home.  Absolutely impossible.

Whoever programmed this piece of crap needs to be fired.- along with the idiots that approved it.  The system is now unusable for me and I will throwing out the equipment and going to a different provider. I am absolutely dumbfounded at how bad the new dashboard is.  Incomprehensible

ralfyguy1
Virtuoso
Virtuoso

Yeah, I concur. What brain AMPUTEES came up with this useless garbage? I really wanna know! What they seem to forget that there is also people who PAY FOR A SUBSCRIPTION! It's not like everyone gets this as a FREE SERVICE!

simenbo82
Initiate
Initiate

I feel your frustration. Ive spent countless amount of time trying to set up a plan. Now i just shut everything off. This must be one off the worst user interface updates ever!! The original wasnt especially good, but this is absolutely unusable. 

Ive already cancelled my subscription plan.

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