Issue with Camera sending notifications but not updating live view or thumbnail

[TwilightRiver]

One of my cameras is not connecting to the live view and not updating the thumbnail. I'm getting movement notifications but not able to see recording. I've completely reset one of my hubs, reset the camera that not working, and tried attaching it to a different base aswell. It worked for a short time then stopped working all together. This has been going on for 400+ days. I did all of this troubleshooting today. Please advise for a fix. Thank you. 

[StephenB]

---

@TwilightRiver wrote:

 I'm getting movement notifications but not able to see recording. 

---

Have you checked your subscription status?

Also, have you tried swapping the camera with one in another location, and see if the problem stays with the camera or moves with the location.

[TwilightRiver]

Yes, I have the 10 Camera plan, this is my 10th camera. I have 3 bases. It doesn't work with any of the other bases. The other cameras operate as they should. It's just this one. I check the setting on this camera and they seem to match my one other camera that is attached to the same base. (My other cameras have the same settings also minus schedules and activity notifications. They are pro 4 cameras also) 

[StephenB]

---

@TwilightRiver wrote:

Yes, I have the 10 Camera plan, this is my 10th camera. I have 3 bases. It doesn't work with any of the other bases. The other cameras operate as they should. It's just this one. I check the setting on this camera and they seem to match my one other camera that is attached to the same base. (My other cameras have the same settings also minus schedules and activity notifications. They are pro 4 cameras also) 

---

Got it.  Still I suggest swapping the cameras and seeing whether the problem moves with the camera (or not).

[TwilightRiver]

Thanks for the quick replies Stephen! I did do that already! It was in my original post when I said I had tried switching bases (hubs) so I have tried that! Anything else I should try? 

[StephenB]

---

@TwilightRiver wrote:

 Anything else I should try? 

---

Nothing I can think of, other than to try Arlo support.