Help connecting Pro 4 to router WIFI

[jerry6004]

We just switched from AT&T to Spectrum for internet.  When this happen our camera did and will not connect to the spectrum router.  Yesterday I purchase a NetGear AC 1900 and it still will not connect.

I can see the camera on the NetGear app connected to the 2.4 guest network but it still is not functional.  

Does Arlo recommend a specific router?

[StephenB]

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@jerry6004 wrote:

I can see the camera on the NetGear app connected to the 2.4 guest network but it still is not functional.  

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If you have the guest network set for network isolation, then you need to change that setting.  Also, you will need to connect your phone to the guest network for onboarding.

[jerry6004]

Sorry but I do not understand what network isolation is,  and I do not see that option on the Netgear app?

[StephenB]

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@jerry6004 wrote:

Sorry but I do not understand what network isolation is,  and I do not see that option on the Netgear app?

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What Netgear Router model do you own?

[jerry6004]

AC 1900/ R7000

[StephenB]

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@jerry6004 wrote:

AC 1900/ R7000

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Thanks.  Look over pages 78-80 here: https://www.downloads.netgear.com/files/GDC/R7000/R7000_UM.pdf

Make sure Allow guests to see each other and access my local network is checked.

Also, make sure the wifi security is set to WPA2-PSK [AES].