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Getting "unable to authorize electronic payment error message

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thay
Follower
Follower

I am getting the "unable to authorize electronic payment error message" when trying to add a plan. I have been getting this for several days now. Have tried various credit cards and methods. Same error, I was on a plan and the price increased and I was forced to pick a new higher cost plan. However, anytime I pick the new plan and update my payment info this error is still here and wont let me select a new plan. 

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BrookeN
Arlo Moderator
Arlo Moderator

Hello,

 

I would be more than happy to have someone to look into this further. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

 

MikeyB101
Aspirant
Aspirant

I would be incredibly interested in whatever learnings you are able to find here as I’m getting the same error.

BrookeN
Arlo Moderator
Arlo Moderator

Can you provide the same information I posted above?

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