Getting "unable to authorize electronic payment error message

[thay]

I am getting the "unable to authorize electronic payment error message" when trying to add a plan. I have been getting this for several days now. Have tried various credit cards and methods. Same error, I was on a plan and the price increased and I was forced to pick a new higher cost plan. However, anytime I pick the new plan and update my payment info this error is still here and wont let me select a new plan. 

[BrookeN]

Hello,

I would be more than happy to have someone to look into this further. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[MikeyB101]

I would be incredibly interested in whatever learnings you are able to find here as I’m getting the same error.

[BrookeN]

Can you provide the same information I posted above?

[Stanleygeorgejr]

I need help to make my payment 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[Brodbb]

Have had the same problem. Very frustrating. Tried two different credit cards. Trying to get in touch with Arlo is a nightmare. The solution was to pay with PayPal instead of an individual credit card. I linked a credit card with PayPal and it went right through . Good luck

[Mol1965]

I am having the same problem please help!!!

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Retired_Member]

Hello!  This is happening to me fur two days.  Had to delay my trip because I fluid nit get Cabereas to work with my router and I could not get the help I needed - because my plan had been compromised by someone else / added a new email address that was not mine.  What’s the resolution please!  Or have another secure way to take subscription payments.  

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Gplums]

Im having the same issue

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[michael_brooks]

I am having the same issue.

[dasnider]

I manage security for our 50-unit apartment building and have multiple Arlo cameras. Our credit card expired and, unlike most companies, Arlo didn't notify me that it had expired when my plan came due for renewal - so my plan expired and I lost my feed! I immediately tried to renew the plan using the new credit card, but got "Arlo currently unavailable". Tried several times over the next 24 hours, but always got that same message or 'Unable to authorize electronic payment'. Tried with other credit cards and with PayPal, but no luck. (Paypal gave me an 'Unable to get custom rates' error.)

So I contacted Arlo chat. They transferred me to another department, who tried a couple of things and then finally said they'd have to escalate it to Billing, who would contact me in 24-48 hours! I was not happy, as we've had several breakins recently and need to be able to see our feed and saved videos. But they said they couldn't do anything and I'd have to wait. It's now been 48 hours and nobody's contacted me.  I've tried off and on throughout the past 2 days with various payment methods but still get errors. 

Judging from the posts this problem is not uncommon, which makes me think Arlo is probably not going to be in business much longer: any company that's uninterested in taking their customers' money is probably not going to survive.

I use Wyze cams on my vacation home and Wyze is quite happy to take my money - and their cameras are just as good and cheaper than Arlo - so if this isn't fixed soon I'll have to bite the bullet and move to Wyze. 

Dave

[dasnider]

Update: It's been 3 days now since I first reported the problem, and I still haven't gotten the promised '24-48 hr' callback. 

I tried opening another support chat session today, but this time their chatbot told me that I could only get support if I have a valid contract. It included a helpful link to their subscription service, but of course I can't renew my contract because Arlo's subscription service is broken!  I'm shocked at how poor Arlo's support is! 

[BrookeN]

@dasnider sorry for the delay in response, we were out for the holidays. I would be more than happy to help, can you please provide a good call back number as well as a good time to call and I can have support reach out to you. You can send this information via dm, you send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.