GOODBY ARLO!

[tmartin818]

I am a highly technically ept individual. I work with WiFi, networks and communication protocols for a living using tools like spectrum analyzers & wireshark etc. to monitor the flow and operation of my network(s) and wireless environment.  The poor, unexpected and constantly unstable performance of the Arlo ecosystem has been a long painful monotonous process and I am DONE.  Tech "support" read from a script somewhere on the other side of the planet is a joke.  Several hours with an ESL agent highly skilled at identifying you, repeating your stated problem and offering "power it down, power it back up, factoy reset, rebuild your account, move your camera, move your access point, do a speed test, are you on the 2.4Ghz network, take a screen shot" and then handing you off to tier-2 support who will be with you from 2 days to never....  Several hunderd dollars of Arlo gear is going in the trash.  If any of you have / haven't tried the Am crest camera systems, I highly recommend them.  If there is any way for you to get your money back from your Arlo purchase do it because the architecture, operation and reliability NEVER stabalizes.  It never gets better.  New firmware = new bugs and new problems, yoo hoo... fun (not).  Viewing my five Arlo Pro 4 cameras in the garbage can is much more satisfying than another minute of trying to view them online.  I AM JUST DONE.  Good luck to anyone fighting this futile fight.

[ShayneS]

Hi @tmartin818 

Thank you for providing your honest feedback. If you would like further assistance I would be happy to review the symptoms you are experiencing with my team. Would you mind providing more detail regarding the issues you are experiencing with your VMB3000 and Pro 2 cameras?

Thanks