Arlo|Smart Home Security|Wireless HD Security Cameras

Firmware update killed the camera

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BuffaloBob
Aspirant
Aspirant

I noticed that a Pro 4 camera showed a firmware update available and I clicked to update it and a few hours later the camera was dead. Holding the reset / sync button down gets no reaction and same for removing the battery and putting it back in. So I didn't update any other cameras. Today the other cameras don't show a update available. 

1.080.22.0_31_1442d0e is what they have.

Anyway to revive the dead camera?

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ShayneS
Arlo Moderator
Arlo Moderator

@BuffaloBob 

 

Can you try powering it on with the original AC cable and power adapter then inserting the battery. 

BuffaloBob
Aspirant
Aspirant

I can't because one of the 3 power connector tabs on the camera corroded away. I've been using this one by swapping out the battery.

20240730_163728.jpg

ShayneS
Arlo Moderator
Arlo Moderator

I replied in your other thread. I escalated your previous concern to support and you can provide this info to the team when they reach out. They will be able to further assist you. 

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