Feed and alerts questions

[Mollydodger2024]

Hi. I just installed 3 Pro fours yesterday (02-24-2024) and they worked fine after installing. My feeds from yesterday all showed up. Today (02-25-2024) I have no feeds even though there should be some. Also my alerts don’t work today but we’re fine yesterday. Any ideas??? Thanks!!

[jguerdat]

The lack of alerts and recordings may well be the same issue. If the cameras aren't detecting and recording, both of these issues will be true.

Check your active mode in the Dashboard to ensure the proper one is chosen. Edit that mode in Routines to ensure there are rules for the cameras that are appropriate. If you happened to be using Arm Away yesterday but are now using Arm Home, you'll need to add appropriate rules since only Arm Away automatically gets a rule for each camera.

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[mrhayes]

I am having similar issues with my Pro 4 XL. I can see all 3 of my cameras and I get the alert when there is motion in front of one of the cameras. However, when I click on "FEED" I don't see anything. "THERE ARE NO EVENT FOR THIS DAY" and now I'm seeing a blue box in the center of the screen that reads: "You Found a Premium Feature. Visit Arlo on the web to manage your plans and devices." What does all this mean?

[StephenB]

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@mrhayes wrote:
I am having similar issues with my Pro 4 XL. I can see all 3 of my cameras and I get the alert when there is motion in front of one of the cameras. However, when I click on "FEED" I don't see anything. "THERE ARE NO EVENT FOR THIS DAY" and now I'm seeing a blue box in the center of the screen that reads: "You Found a Premium Feature. Visit Arlo on the web to manage your plans and devices." What does all this mean?

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Usually it means the subscription for the camera has expired.