Arlo|Smart Home Security|Wireless HD Security Cameras

Factory Reset and Double-Billing?

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Chicagoan
Aspirant
Aspirant

I have an existing Secure Plus subscription (17.99/mo).  I recently had to do a factory reset of the hub and re-add the cameras.  I got a message that the new cameras are enrolled in a "free trial period" for Secure Plus.  Yet, I have an existing plan for which I continue to be billed monthly for 17.99.  At the end of the free trial period, will I be added to a second duplicate Secure Plus plan and therefore double-billed (e.g., billed for my existing plan plus a new duplicate plan)?  Please advise.  

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FranklinRT
Aspirant
Aspirant

Cancel the free trial and go into the subscription and add your cameras so everything will be back to normal.  I've discovered that if you link the cameras to the subscription everything is good to go.

BrookeN
Arlo Moderator
Arlo Moderator

You will not be double billed, you can wait for the free trial to end then all your cameras will be added back onto your subscription. Or you can do what FranklinRT stated. Either way you will not be billed twice. 

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