Exiting customer wanting to add another camera

[NikW]

I already have 3 Arlo Pro 3 cameras and am looking to add a Pro 4. I already have a subscription set up but when I add the Pro 4 to the basket, it automatically adds the free trial subscription? How do I avoid this or do I just cancel after the trial?

[jguerdat]

The free trial is always applied. You may or may not be able to cancel the sub once you install the camera - there have been posts saying it's not available although I don't know if that's true for both the app as well as the web client. In any event, the presence of the trial really doesn't make any difference. If you have one of the current subscriptions, which are for unlimited cameras, the camera will simply migrate to your paid sub when the trial ends.